DELIVERY & RETURNS

ORDERS ARE SHIPPED WEEKLY VIA ROYAL MAIL

TURN AROUND WILL VARY BASED ON THE ITEMS IN YOUR ORDER. SO please ALLOW FOR A TURN AROUND OF UPTO 3 WEEKS. THIS may change during busy periods AND DOES NOT INCLUDE POSTAL TIME.

PLEASE ENSURE THAT THE DELIVERY ADDRESS ON YOUR ORDER IS CORRECT, WE DO NOT ACCEPT ANY RESPONSIBILTY FOR INCORRECT INFORMATION PROVIDED BY THE CUSTOMER.

PLEASE BE ADVISED THAT INTERNATIONAL ORDERS MAY BE SUBJECT TO ADDITIONAL CHARGES AND TAXES, THIS IS THE RESPONSIBILTY OF THE RECIPIENT AND WILL NOT BE COVERED BY JUST KATY. PLEASE CHECK YOUR LOCAL CUSTOM OFFICE FOR MORE INFORMATION.

ReturnS

IN THE UNLIKELY EVENT THAT YOU HAVE A PROBLEM WITH AN ITEM, PLEASE CONTACT US VIA EMAIL QUOTING YOUR ORDER NUMBER WITHIN 14 DAYS OF receipt of PURCHASE

FOR EXCHANGES AND RETURNS TO BE ACCEPTED YOUR ITEM MUST NOT SHOW ANY SIGN OF WEAR/ORIGINAL TAGS MUST BE ATTACHED/IF FAULTY A PHOTOGRAPH OF FAULT MUST BE ATTACHED

RETURNS/EXCHANGES WILL NOT BE DISCUSSED VIA SOCIAL MEDIA PLATFORMS

WE DO NOT OFFER A FREE RETURNS POLICY UNLESS FAULTY